Please read the following carefully to learn more about what information we collect, what we do with that information, and how we may use your personal information. In addition, please review our Terms of Service (www.fixdrepair.com/terms), which governs your use of the Services. Any capitalized terms not defined herein are defined in the Terms of Service.
How Information is Collected. To enhance your user experience and improve the FIXD REPAIR Services, FIXD REPAIR collects information about you from two sources: (i) information you affirmatively give to us; and (ii) information automatically collected when you use any FIXD REPAIR Services. Third parties involved in real estate transactions, administration, sales, marketing, legal, system administration, technical service providers, mail carriers, hosting providers, IT companies, and communications agencies may also collect your information in connection with your use of FIXD REPAIR Services unless a user refuses to consent to the disclosure of information to third parties.
Information You Affirmatively Give Us. In using FIXD REPAIR Services, you may provide us with personally identifiable information. This refers to information about you that can be used to contact or identify you, and information about your use of and activities on our website that may be connected with you (“Personal Information”). Personal Information that we collect may include, but is not limited to, your first and last name, email address, birthday, billing information, username, password, telephone number, mobile phone number, home address, and links to your social identities/networks. Personal Information may also include information you supply to us concerning your preferences, geographic location, business interests and other interests expressed in the course of your use FIXD REPAIR Services, as well as certain representations and warranties that you are required to make while using FIXD REPAIR Services.
In addition, Personal Information includes a full history of your purchased Service Order(s), warranty information, and information in connection with the approval of an Estimate for a Service Order. To access the Services, you may be asked to provide other information such as a description of your particular service need and photos of the problem area (e.g., your dishwasher needing repair, space for water heater installation, etc.). This information, including other necessary Personal Information, may be shared with the Service Professional that will be providing you with the service(s) booked through the Services.
You are responsible for any personal data of third parties obtained, published or shared through this Application and confirm that you have the third party’s consent to provide the data to FIXD REPAIR.
Information Automatically Collected. We also collect information about your visit from the browser on your computer or mobile device including but not limited to the time and date you access the FIXD REPAIR Services, your geographic location, IP address, device information, cookies and the pages you request — to analyze trends, administer the site, track your navigation of the site, deliver relevant advertisements and gather broad demographic information for aggregate use (note that IP addresses are not linked to “personally identifiable information”). Additionally, we collect aggregate information from multiple users without personally identifying individuals, such as geographic region, which we may share with our business partners — to improve understanding of customer needs and provide relevant services.
Creating a FIXD REPAIR Account. When you create a FIXD REPAIR account, you provide access credentials in the form of an email address, username and password. You may update or modify your profile information and contact information at any time.
Location Information. Besides profile information, you may also tell us your exact location if you enable your mobile device to send us location information. We may use and store information about your location to provide features of our Services.
This data will not be publicly displayed or revealed to other users:
- any payment information you provide
- your password details
- your IP address
- your phone number
- communications you send to us (for example, when you ask for support, send us questions or comments, or report a problem)
We don’t give your personal information to any third-party services, except when it’s necessary to provide FIXD REPAIR’s Services (like when we partner with payment processors). When we share data with third-party services that support our delivery of the FIXD REPAIR Services, we require that they protect your personal information to the same standards we do.
We do reserve the right to disclose personal information when we believe that doing so is reasonably necessary to comply with the law or law enforcement, to prevent fraud or abuse, or to protect FIXD REPAIR’s legal rights.
Uses of Your Personal Information
We will use the information you provide to us for a variety of purposes, including:
- enable us to provide you with and improve the Services;
- administer your use of FIX REPAIR Services;
- to connect you with Service Professionals;
- to fulfill Service Orders or other requests you may make;
- identify you when you sign into your account;
- send you marketing communications we think you may find useful, including newsletters, marketing or promotional materials and other information on services and products offered by us or third parties but but only in accordance with your email preferences;
- to request ratings or reviews;
- enable us to contact you regarding any question or request you make through the Services;
- to notify you of any changes to FIXD REPAIR policies;
- analyze the use of the Services and the people visiting to improve our our content and Services; and
- use for other purposes that we may disclose to you when we request your your information.
- to fulfill any tasks or inquiries requested or authorized by you.
We use information we obtain by technical means (such as the automatic recording performed by our servers or through cookies) for the above purposes and to monitor and analyze use of FIXD REPAIR Services; for technical administration of FIXD REPAIR Services; to increase functionality and user-friendliness of FIXD REPAIR Services; to better tailor FIXD REPAIR Services to your needs, and to generate and derive useful data and information concerning the interests, characteristics, and use behavior of our users.
We take securing your data and preserving your privacy very seriously. We never post anything to your Facebook, Twitter, or other third-party accounts without your permission.
Sharing of Information
- We have your explicit consent to share the information;
- We need to share your information to fulfill your Service Order;
- We wish to contact you with information about services from our business partners;
- We have a good faith belief that sharing or otherwise permitting access, disclosure, use or preservation of such information is reasonably necessary to comply with our legal obligations;
- We believe it is necessary to investigate, prevent or take action regarding illegal activities, suspected fraud or potential threats against persons or property; or
- We believe it is necessary to investigate potential violations of our Terms of Service, or to enforce those Terms of Service.
With Whom Information is Shared
Public Information. FIXD REPAIR may share as it sees fit information that you voluntarily make public. Since such public information can be accessed by the public and used by any member of the public, such use by third parties is beyond the control of FIXD REPAIR.
Personal Information. Subject to the paragraphs that follows, if we have your express consent, FIXD REPAIR may share your personal information it collects with business partners and other third parties that are not affiliated with FIXD REPAIR. By requesting a Service Order, however, you consent to FIXD REPAIR sharing necessary personal information with the applicable Service Professional and business partners.
We may share your Personal Information among our various affiliates, parents, and subsidiaries, including without limitation ANGI Homeservices, Inc., Angie’s List, Inc., HomeAdvisor, Inc., and Handy Technologies, Inc. for purposes of facilitating aspects of services offered through FIXD REPAIR and for marketing purposes.
FIXD REPAIR may disclose your personal information without asking for your consent to protect the legal rights of FIXD REPAIR or its subsidiaries, affiliates, parents and each of their respective investors, directors, officers, employees, agents, and suppliers; to protect the safety and security of users of the FIXD REPAIR Services or to enforce our Terms of Service; to protect against fraud or for risk management purposes; or to comply with or respond to the law or legal process or a request for cooperation by a government entity, whether or not legally required. If you notify us that you believe your legal rights have been violated by FIXD REPAIR or another user of FIXD REPAIR Services, we may provide the information you provide to us to others if we believe it is necessary to evaluate and respond to your complaint. For instance, if you submit a notice of copyright infringement to us, we may send a copy to the person or entity who uploaded, stored, or transmitted the material addressed by the communication.
Non-Personal Information and Aggregate Data
FIXD REPAIR may share with third parties your non-personal information and related aggregated data. For example, FIXD REPAIR may share IP addresses or general demographic information of its users to provide anonymous aggregated data to business partners about the volume of use on FIXD REPAIR Services and the opportunities in which users are most interested. Because this form of data does not identify particular users, these third parties will not be able to contact you based solely on this data.
We want to communicate with you only if you want to hear from us. We try to keep emails to a minimum and give you the ability to opt out of any marketing communications we send. We will send you email relating to your personal transactions. You will also receive certain marketing email communications, in accordance with your preferences, and from which you may opt out at any time. We may send you service-related announcements on the rare occasions when it is necessary to do so.
Change of Control
If FIXD REPAIR sells all or part of its business, makes a sale or transfer of assets, is otherwise involved in a merger or business transfer, or in the unlikely event of bankruptcy, FIXD REPAIR may transfer your personal information and non-personal information to one or more third parties as part of such transaction.
How You Can Control the Information We Collect, Use and Share
You have the choice about whether to disclose your personal information or other information about yourself to FIXD REPAIR. To modify or delete the personal information you have provided to us, please log in and update your profile. We may retain certain information as required by law or for necessary business purposes. We are under no obligation to store such Personal Information indefinitely and disclaim any liability arising out of, or related to, the destruction of such Personal Information. In addition, you should be aware that it is not always possible to completely remove or delete all of your information from our databases without some residual data because of backups and other reasons.
You may cancel your account at any time. Please note that if you cancel your account, FIXD REPAIR may retain some information about you but will discontinue posting such information on FIXD REPAIR Services. Additionally, deleting your account will not delete any content that you have already posted on the Services.
On request, we will give you a copy of all the personal information about you that we hold. This information is subject to a fee not exceeding the prescribed fee permitted by law.
You may always direct us not to share your Personal Information with third parties, not to use your Personal Information to provide you with information or offers, or not to send you newsletters or promotional e-mails by: (i) sending us an e-mail at opt-out@FIXDREPAIR.com; (ii) contacting us by mail at 4514 Travis St #200, Dallas, TX 75205; or (iii) following the removal instructions in the communication that you receive (e.g., the unsubscribe link at the bottom of an email). Your opt-out request will be processed within 30 days of the date on which we receive it. Of course, we will continue to have the right to email you concerning any matters pertaining to any Service Orders or your Account.
By using FIXD REPAIR, you expressly consent and agree to accept and receive communications from us, including via text message, calls, and push notifications to the cellular telephone number you provided to us. Standard text messaging charges applied by your cell phone carrier will apply to text messages we send. By consenting to being contacted by FIXD REPAIR, you understand and agree that you may receive communications, including marketing communications generated by automatic telephone dialing systems and/or which will deliver prerecorded messages, sent by or on behalf of FIXD REPAIR, its affiliated companies and/or users/ Service Professionals, including but not limited to: operational communications concerning your account or use of the FIXD REPAIR or Services, updates concerning new and existing features on the FIXD REPAIR, communications concerning promotions run by us, and news concerning FIXD REPAIR and industry developments. You acknowledge that you are not required to consent to receive promotional messages as a condition of using the FIXD REPAIR or the Services. If a contact number you have provided to us is no longer your number, you agree to notify us promptly that you can no longer be reached at that number. You represent that you have received, and are authorized to convey to us, the consent of any authorized users on your account to be contacted by us as described in this Section. You agree that all consents provided in this Section will survive cancellation of your account. You may opt-out of receiving promotional or marketing texts or calls from FIXD REPAIR at any time. You may opt-out of receiving all text (SMS) messages from FIXD REPAIR (including informational or transactional messages) by replying with the word “STOP” to a text message from us or by updating your notification settings in the mobile app, however you acknowledge that opting out of receiving all texts may impact your use of FIXD REPAIR or the Services. You also acknowledge that FIXD REPAIR or its third party service providers may record customer service calls after notice to you and with your consent, in order to assist you when you contact our customer support services.
Regardless of your choices regarding promotional communications and updates regarding content, FIXD REPAIR may send you administrative messages, service announcements, terms and conditions of your account, or other similar communications, without offering you the opportunity to opt out of receiving them.
FIXD REPAIR uses various technologies to collect usage information of the
Pixel tags. A pixel tag is a transparent graphic image, sometimes called a web beacon, clear GIFs or tracking beacon, placed on a web page or in an email, which indicates that a page or email has been viewed. In addition, a pixel tag may tell your browser to get content from another server.
We use Google Analytics to better understand how visitors interact with our site. This service provides non-personally identifiable data including but not limited to data on where visitors came from, what actions they took on our site and where visitors went when they left our site. If you would like to learn more about this service, or about choices to opt out from it, please click here. https://tools.google.com/dlpage/gaoptout/.
Our Policy Toward Children
The FIXD REPAIR Services are not directed to children under 18 years of age. In order to use FIXD REPAIR, you are required to be 18 years of age or older. We do not knowingly collect personally identifiable information from children under 18. If we determine upon collection that a user is under this age, we will not use or maintain her Personal Information without the parent or guardian’s consent. If a parent or guardian learns his or her child has provided us with Personal Information, he or she should contact us at privacy@FIXDREPAIR.com (please include the child’s name, address, username, and e-mail address) If we learn a child under 18 has provided us with Personal Information, we will delete such information from our files.
Consent to Transfer
Our computer systems for the Services are currently governed by and operated in the United States, so your personal data will be processed by us in the United States, where data protection and privacy regulations may not offer the same level of protection as in other parts of the world, such as the European Union. FIXD REPAIR makes no representation that the Services are governed by or operated in accordance with the laws of any other nation. If you create an Account with the Services as a visitor from outside the United States, by using the Services, you agree to this Policy and you consent to the transfer of all such information to the United States, which may not offer an equivalent level of protection of that required in the European Union or certain other countries, and to the processing of that information as described in this Policy.
Your California Privacy Rights
If you are a resident of California, in addition to the rights set forth above, you have the right to request information from us regarding the manner in which we share certain categories of personal information with third parties and affiliate companies for their direct marketing purposes. California law gives you the right to send us a request at a designated address to receive the following information:
- the categories of information we disclosed to third parties for their direct marketing purposes during the preceding calendar year
- the names and addresses of the third parties that received that information; and
- if the nature of the third party's business cannot be determined from their name, examples of the products or services marketed.
We may provide this information in a standardized format that is not specific to you. The designated email address for these requests is firstname.lastname@example.org.
FIXD REPAIR, LLC California Consumer Privacy Act Notice
This California Consumer Act Privacy Notice (“CCPA Notice”) applies to “Consumers” as defined by the California Consumer Privacy Act (“CCPA”). For the purpose of this CCPA Notice, personal information applies to “Personal Information” as defined by the CCPA (also referred to herein as “PI”).
The table below sets forth the categories of personal information that Fixd Repair collects, along with the sources, purposes, categories of third parties with whom the PI is shared, and purposes for sharing with third parties as to each category:
|Category of Personal Information||Sources of Personal Information||Purposes for Collection||Categories of Third Parties with whom Personal Information is shared||Purposes of Third Parties Receiving PI|
(e.g., Name, Phone Number, Email Address, I.P. Address, Account Name)
|Directly from you; authentication partners; Payment Vendors||Delivering services requested by you; processing and managing interactions and transactions; Research and Development; quality assurance; improving Fixd Repair’s services; security; fraud prevention; marketing; debugging||Fixd Repair affiliates; Service Professionals; Vendors which assist us in providing services and running our internal business operations (“Vendors”)||Performing services on behalf of Fixd Repair; processing and managing interactions and transactions; Research and Development; quality assurance; improving Fixd Repair’s services; security; fraud prevention; marketing; debugging|
|Personal Records |
(e.g., Name, Phone Number, Email Address)
|Directly from you; authentication partners; Payment Vendors||Delivering services requested by you; processing and managing interactions and transactions; Research and Development; quality assurance; improving Fixd Repair’s services; security; fraud prevention; marketing; debugging||Fixd Repair affiliates; Service Professionals; Vendors||Performing services on behalf of Fixd Repair; processing and managing interactions and transactions; Research and Development; quality assurance; improving Fixd Repair’s services; security; fraud prevention; marketing; debugging|
|Consumer Characteristics||Data Enrichment Tools||Delivering services requested by you; marketing||Vendors||Delivering services requested by you; marketing|
|Customer Account Details / Commercial Information |
(e.g., details of service requests)
|Directly from you; Data Enrichment Tools; Payment Vendors||Delivering services requested by you; processing and managing interactions and transactions; Research and Development; quality assurance; improving Fixd Repair’s services; security; fraud prevention; marketing; debugging||Fixd Repair affiliates; Service Professionals; Vendors|
|Internet Usage Information |
(e.g., information regarding your interaction with our services)
|Directly from you; analytics partners; advertising partners||Delivering services requested by you; processing and managing interactions and transactions; Research and Development; quality assurance; improving Fixd Repair’s services; security; fraud prevention; marketing; debugging measuring advertising efficacy||Vendors|
|Sensory Data |
(e.g., recordings of customer service calls)
|Directly from you||Delivering services requested by you; processing and managing interactions and transactions; Research and Development; quality assurance; improving Fixd Repair services; security; fraud prevention||Vendors||Delivering services requested by you; processing and managing interactions and transactions; Research and Development; quality assurance; security; fraud prevention|
|Inferences from PI Collected |
(e.g., your preferences, likelihood of interest in certain of our services)
|Data Management providers; advertising partners; internal systems||Delivering services requested by you; measuring advertising efficacy; marketing; improving Fixd Repair’s services||Vendors||Performing services on behalf of Fixd Repair; processing and managing interactions and transactions; quality assurance; improving Fixd Repair services; security; fraud prevention; marketing; debugging|
We do not “sell” personal information that we collect from you, in accordance with the definition of “sell” in the CCPA and will treat personal information we collect from you as subject to a do not sell request. There is not yet a consensus as to whether third party cookies and tracking devices associated with our websites and mobile apps may constitute a “sale” of your PI as defined by the CCPA. You can exercise control over browser-based cookies by adjusting the settings on your browser. Further, you can learn more about your choices regarding certain kinds of online interest-based advertising here. We do not represent that these third-party tools, programs or statements are complete or accurate.
Some browsers have signals that may be characterized as do not track signals, but we do not understand them to operate in that manner or to indicate a do not sell expression by you, so we currently do not recognize these as a do not sell request. We understand that various parties are developing do not sell signals and we may recognize certain such signals if we conclude such a program is appropriate.
California Consumers have the right to exercise the privacy rights under the CCPA. California Consumers may exercise these rights via an authorized agent who meets the agency requirements of the CCPA. Any request you submit to us is subject to an identification and residency verification process (“Verifiable Consumer Request”). We will not fulfill your CCPA request unless you have provided sufficient information for us to reasonably verify you are the Consumer about whom we collected PI. Please follow the instructions below and respond to any follow up inquires we may make.
Some personal information we maintain about Consumers is not sufficiently associated with enough personal information about the Consumer for us to be able to verify that it is a particular Consumer’s personal information (e.g., clickstream data tied only to a pseudonymous browser ID). As required by the CCPA, we do not include that personal information in response to Verifiable Consumer Requests. If we cannot comply with a request, we will explain the reasons in our response.
We will make commercially reasonable efforts to identify Consumer PI that we collect, process, store, disclose, and otherwise use and to respond to your California Consumer privacy rights requests. We will typically not charge a fee to fully respond to your requests, but we may charge a reasonable fee, or refuse to act upon a request, if your request is excessive, repetitive, unfounded, or overly burdensome.
To make a request according to your right to request deletion of your PI set forth below, you may submit this form OR send a request by email (from the email address that you have used to transact with Fixd Repair) to email@example.com.
You have the right to send us a request, no more than twice in a twelve-month period, for any of the following for the period that is twelve months prior to the request date, by submitting this form, OR by sending a request by email (including the email address that you have used to transact with Fixd Repair) to firstname.lastname@example.org:
- The categories of PI we have collected about you.
- The categories of sources from which we collected your PI.
- The business or commercial purposes for our collecting or selling your PI.
- The categories of third parties to whom we have shared your PI.
- The specific pieces of PI we have collected about you.
- A list of the categories of PI disclosed for a business purpose in the prior 12 months, or that no disclosure occurred.
- A list of the categories of PI sold about you in the prior 12 months, or that no sale occurred. If we sold your PI, we will explain:
- The categories of your PI we have sold.
- The categories of third parties to which we sold PI, by categories of PI sold for each third party.
You have the right to make or obtain a transportable copy, no more than twice in a twelve-month period, of your PI that we have collected in the period that is 12 months prior to the request date and are maintaining, by sending a request by email (including the email address that you have used to transact with Fixd Repair) to email@example.com.
Please note that PI is retained by us for various time periods, so we may not be able to fully respond to what might be relevant going back 12 months prior to the request.
Except to the extent we have a basis for retention under CCPA, you may request that we delete your PI that we have collected directly from you and are maintaining. Note also that we are not required to delete your PI that we did not collect directly from you.
You may alternatively exercise more limited control of your PI by instead opting out of marketing emails by emailing opt-out@FIXDREPAIR.com.
We will not discriminate against you in a manner prohibited by the CCPA because you exercise your CCPA rights. However, we may charge a different price or rate, or offer a different level or quality of good or service, to the extent that doing so is reasonably related to the value of the applicable data. In addition, we may offer you financial incentives for the collection, sale and retention and use of your PI as permitted by the CCPA that can, without limitation, result in reasonably different prices, rates, or quality levels. The material aspects of any financial incentive will be explained and described in its program terms. Please note that participating in incentive programs is entirely optional, you will have to affirmatively opt-in to the program and you can opt-out of each program (i.e., terminate participation and forgo the ongoing incentives) prospectively by following the instructions in the applicable program description and terms. We may add or change incentive programs and/or their terms by posting notice on the program descriptions and terms linked to above so check them regularly.
Changes and Updates
If FIXD REPAIR should ever sell its assets, merge with another entity or file for bankruptcy, information collected from this website and in the operation of the services may be transferred as assets of FIXD REPAIR.
Attn: FIXD REPAIR Support